The first battery would only take a 75% to 85% charge. They agreed to send me a second battery. [The following is for Mac users: Their web site did not work when I tried to open their attachment in AOL Email using my MAC.]
They sent the first replacement battery by USPS, their first mistake. They gave me a USPS number and web site to track my order. When I checked, the USPS said they received a package. Days went by and nothing new from USPS.
I Emailed them and they agreed to send a second battery, sure enough they sent a second.
This is where the problem starts! When I first purchased the computer, (and on my SIX other laptops) the battery life indicator showed a life of 21/2 to 3 hours, when the battery was fully charged. When I charged their first battery the indicater showed 2 hrs 30 minutes. When I charged the second battery they sent, the best I could do was 1hr.
I contacted them and they gave the standard, run down and recharge. I had already done all of this and it had not worked.
IT IS IMPORTANT THAT YOU READ THE FOLLOWING: To their CREDIT they agreed to REFUND my money. IT WAS MY CHOICE TO KEEP THE BATTERY.
WHY! They had been great. They had tried. Yes, they had used the US Post Office, but the US Post Office put my through college, working in the summer.
Second, the battery life indicater is sofeware driven. I do not have the knowledge to say that it was in fact the battery.
Third, I was tired of the whole XXXX mess!
(1 customers reviews)
Customers Rating=3.0 / 5.0
More Detail For COMPAQ 319411 001 Equivalent Main battery
- Guaranteed to meet or exceed original specifications
- 100% OEM compatible
- Full one year warranty
- 14.8 Volt Li-Ion Laptop Battery
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